For getting success in today’s world every online business should have online live software in their website. In last decade the internet is using just for getting information or advertisement purpose but now the days internet is using for lots of purpose like communication with anyone, sharing ideas, getting lots of information etc. With the help of online business you can get the entire thing any time. There is no risk for timing boundary or shop closed. if customer is using online shopping and that time he have question in his mind regarding the product, than he have to send the mail and wait for response. When the support operator will check his mail only then he is able to give him reply. Some time getting lots of mail in span or junk important mail can also delete. In that case you can loss your potential customer. But there is a simple way for save your customer, use live chat software on your website. with the help of live chat software if customer have some inquiry regarding the product he solve just use simple click and talk with support operator and try to resolve that inquiry or buy that product. on the other hand for owner side he can also monitor with the help of visitor monitoring window he can see how many visitor on his website and he can also try to persuasion to customer just for simply send invention to their visitor and try to attract him for using your service. And make long term relation with the help of live chat software.
Thursday, 24 December 2009
Saturday, 19 December 2009
In the Competition world stern and service provider try to improve their facility day by day and try to give best customer loyalty. For growth of every business it is very important that customer should be always happy and satisfied. This can only possible by providing top class service to the customer. the basic principle of every business that if the customer is happy the customer is happy then your business will running very faster just like a racer and the other thing if the customer is not satisfied with service then your business growth with stop immediately but also terminate the business completely. The companies who look deeply in to the details of customer service will get more success in this world. In the competition world providing customer service is not very easy task. So it’s necessary for every organization that thinks proactively about the customer services. Customer satisfaction is necessary for every organization because if customer will satisfy with your service he will come back again with the lots of customer, and always try to promote your business or the other thing is if he is not satisfy with your service he will advice someone else don’t go their, they are not good provider.
Friday, 18 December 2009
For online business its very important for admin person should know about their support operator performance. In live chat software there is simple way for knowing about their support operator performance. Admin person should always use customer survey.
With the help of customer survey the admin person know the status of chat operator whether they are capable for handling chat or not, because in online business customer satisfaction is very important. It plays an essential role in online business. In the competition world customer persuasion is not a very easy task if you have a potential customer and just because of silly mistake of your operator for lacking knowledge of their software you can loss that customer. It will also harmful for your business. So with the help of customer survey you can know the exact status of their chat.
What is customer survey and how its work?
Customer survey is the process for knowing the exact status for their chat operator. When chat operator finished their chat after giving all response to the customer, after that customer received one form. In this form there are some questions regarding the chat like he is satisfied with the response of the operator or not. In all survey there are three option are there
1 Excellent
2 Good
3 Bad
Customer has to click only one option an. d give his response whether he is satisfy with this chat or notWednesday, 16 December 2009
- With the help of live chat software your chat operator can handle multiple chat in a same time.They have just click on the accept button and after that chat will receive easily.
- The other benefit that you can provide instant service to your customer. that will help for promoting your business.
- When your customer will get instant reply for their inquiry it will create best impression for your business.
- For using live chat software in your website there is no need for downloading any software. And it will not take any space from your system.
- Free trail period, our company Live2Support.com provide you 15 days trial period, in this period if you are not satisfy with our application you can cancel it immediately.
- With our application you can provide support in multiple language.
- By using live chat software you can create customer survey, with the help of this survey you can get the information while your operator provide best service to your customer or not.
- In live chat software you can make long term relationship with your customer. Because if he will satisfy once time he will get back to your with some other customer
- Our application has excellent feature & economical price.
- The last and main by using live chat software you can monitor your visitor and also you can invite him for chat.
Tuesday, 15 December 2009
The main intention of any advertisement campaign is to persuade customer to actually buy a service or product. There are two simple ways one is potential customer and second one is persuasion to your customer. The persuasion will become very easy when you will understand what actually customer wants to buy. With the help of visitor monitory window your can monitor your visitor. But some time it’s very difficult to continuously monitoring their visitors. For removing this type of problem you can hire some trained chat operator. With the help of these chat operator you can provide instant service to their customer and also it customer have their inquiry regarding the product he can easily create chat and talk with your operator. Some time it’s totally depend on the chat operator that how can they attract their customer and promote their business. The main benefit of live chat software that you can know about your customer detail like his IP address, GEO location, country, browser, language, OS detail, region population, etc. And also you can know in which page your visitor is visiting. By getting these information you can invite him for chat and try to persuade him.Thursday, 10 December 2009
Standard message are very effective feature for live chat. By the help of this feature there is no need for writing same message again and again. You have just followed the simple process. You can easily program these standard text messages into a handy drop-down box and then click on the message of your choice which will automatically copy itself into the chat window just click on send button, your message will send automatically. This feature is also beneficial for chat operator because some time they can frustrated for typing same message again and again like “Thanks for visiting our side, or may I help you. As an added feature, you can further customize this canned message by adding your visitor’s name, for instance, if you happen to know it. This attribute of our live chat software is ideal for routine responses. You can add standard message according to your convenient and requirement. You can also add URL’s in your chat window.Tuesday, 8 December 2009
The customer survey is very important for any businesses which are using live chat application in his website. With the help of customer survey the admin person can know the status of chat operator where he/ she are stand. Does they are able for handing chat or they can give proper satisfaction to their customer. By this you can know while your customer is satisfied with the support operator or not. The most important benefits of this function is you can know the feeling of your customer if he / she satisfy with your operator then definitely he will come back with some other customer, because in any business customer satisfaction is playing a vital role. The other benefit is you can know the status of your product with the help of customer survey.
Tuesday, 1 December 2009
Live Chat Software in very instant service for promoting online business. Hear are some points which shows the benefits of Live Chat Software and also its shows why live chat software is essential for online business
Instant services
With the help of live chat software you can provide instant service to your customer. As we are all know that it’s taking one second to change the mind of customer and kill the sale, for that reason he can leave your side immediately. By writing emails it’s too much late for catching your customer.
Making long relationship
Online chat with your customer is a great way for communication and making long term relationship with your customer and it’s also beneficial for making trust. The trust factor is not established by emails. If one time you make a better relationship with your customer definitely he will coming back with two to three or more customer. after making long relationship you will find that customer will come back after sale just for say hello and thanks
Free time for think about your side
Live chat takes very lesser time for giving responses as comparison with emails. By this you have lots of time for promoting your websites and think about your website more.
Monday, 30 November 2009
Due to importance of selling product and services over internet, the growth of online business will increase in the coming year. As we all know that for retaining your customer the good customer service is best mantra. And it’s also applicable for online business as well.
Now the days online seller offer multiple ways for communicate with them like phone, offline message, email or live support. In phone call they are best if your customer will come in particular geographical area. But if the customer will come out side the geographical boundary then phone will never give proper service, some time line disturbance are there. In email and offline message they are good for providing service tot your customer but they are not providing instant service. Customers have to wail for long time. And the other disadvantage of emails, some time support operator received so many junk mails due to these junk mails important mails are also deleted. So we can’t trust on emails.
Live chat software are well in every field like it will work in your under the geographical location and outside geographical location. And with the help of live chat software you can provide instant service to your customer and make long term relationship with them. Which will helpful for promoting your business very well?
Now the days online seller offer multiple ways for communicate with them like phone, offline message, email or live support. In phone call they are best if your customer will come in particular geographical area. But if the customer will come out side the geographical boundary then phone will never give proper service, some time line disturbance are there. In email and offline message they are good for providing service tot your customer but they are not providing instant service. Customers have to wail for long time. And the other disadvantage of emails, some time support operator received so many junk mails due to these junk mails important mails are also deleted. So we can’t trust on emails.
Live chat software are well in every field like it will work in your under the geographical location and outside geographical location. And with the help of live chat software you can provide instant service to your customer and make long term relationship with them. Which will helpful for promoting your business very well?
It’s very simple process to get live chat application in your side. When you want to get live chat software in your web side then go to our website and use our 15 days trail period. During the trial period we will never ask you for any payment. Here are the processes which will help you to use live chat software in your website.
- Just go through our web side which is Live2Support Inc. com
- Click on the sign up icon and fill the required information after that click on the submit button and open your email id which you have mention in the sign up form.
- In email id you can get the login information, when you get the login information. Just login and open the control panel.
- After opening the control panel you will get some codes, which you have to paste in your website where you want to use live chat application.
- After getting and pasting the code open the visitor monitoring window and your icon will be shown as online.
- In case if will not open your visitor monitoring window than the icon will show you offline. So make sure that your monitoring window should be open.
- This process will take hardly 15-20 to minutes.
- For getting live chat software from our website there is no need for downloading any software in your web side.
- Just visit once time in Live2Support Inc.
Saturday, 28 November 2009
Live chat is great way for communicate with your clients and customer. With the help of live chat software you can promote your business very well. Phones and emails are also infant service for communicate but there are lots of difficulty while using these facility in our organization. In phone calls most of the time in disturbance are there and in emails customer have to wait for long time, when support operator will read the mail then he will give you the reply. But in live chat software both the difficulties are solve, like there is no chance for any disturbance and no need to wait for long time. Just click on the live chat icon and start chat with your support operator. The other disadvantage of phone lines that some time support operator are too much busy in handling customer inquiry in phone line then the other customer have wait for long time. But in Live chat Software one support operator can handle multiple chat in same time. On the other hand if support operators are offline then you can send offline message.
Wednesday, 25 November 2009
Now the days life are too much busy no body want to wait for long time. Every body wants instant service and better result. Organizations are growing faster and faster, the live chat is most popular example for this. With the help of growing live chat responsibility to help customer faster than ever before or take the risk of losing them forever. Live chat software is the easier process to promote your business and make healthy relationship with their customer. There are lots of benefits of live chat software. With the help of live chat you provide your customer fast service. And in other part that customer can solve their inquiry with the immediate effect. For example if customer is seeing any website which is related to electronics product and seller is using live chat software icon in his website. If customer have any question regarding the product and he want to sought out his problem immediately, he have to use simply process just click on live chat icon and start chat with the support operator. By this he can solve his inquiry very soon. Live chat is the simple process for attracting their customer.
Wednesday, 18 November 2009
With the help of live chat software you can monitor your customer activity like in which page he exactly visiting. This feature is available on visitor monitoring window. With this you can see how many visitors in your side and in which section they are visiting. And also during that monitoring window you can invite your visitor for chat and try to attract him and promote your business. In visitor monitoring window lots of features are available like you can see your visitor detail for example you can see regional information, system information, person information. This will help you for understanding the customer need. And in this window, there have an option to block the IP address and stop receiving the responses from his side, because some time the visitor his only coming for fun. So you can block is IP and safe your chat operator time. With help of system information you can know the lots of information regarding your customer system like in which version he is working.Tuesday, 10 November 2009
Live chat software is unique feature for online business. With the help of live chat organization people can promote their business easily and also it will also helpful for increasing their market value. On the customer hand, live chat software play vital role in their life. Here are some points which shows, why live chat is so essential for customer.
The first and most important feature of live chat software that customer can solve their inquiry with in very less timing.
If customer use email process, than he have to wait for long time because when the support operator will open is email id then he will gives reply to their customer. It’s a very long term process. But in live chat software customer can get their answer with in few seconds.
the other process phone call, some time its also a long process because if the customer support operator is busy for handling another call, in that situation you have to wait for long time. When the support operator is free than he will calls you. But in live chat software customer can handle multiple chat in same time.
With the help of live chat you can get all information regarding the product which will helpful before purchasing the product.
The first and most important feature of live chat software that customer can solve their inquiry with in very less timing.
If customer use email process, than he have to wait for long time because when the support operator will open is email id then he will gives reply to their customer. It’s a very long term process. But in live chat software customer can get their answer with in few seconds.
the other process phone call, some time its also a long process because if the customer support operator is busy for handling another call, in that situation you have to wait for long time. When the support operator is free than he will calls you. But in live chat software customer can handle multiple chat in same time.
With the help of live chat you can get all information regarding the product which will helpful before purchasing the product.
Monday, 9 November 2009
In the world no small or larges association can remain in business for logger time without an adequate customer service. For any type of business, customer support is necessary and also it’s essential part for both organizations. Customer support software are useful for mange your communication with both actual customer and potential clients. With the help of live chat software you can provide your customer support 24 X 7, and also with this there is no need for waiting email or phones call. In email process customer has to wait for long time, when the customer support operator will open his email id then he will give you the reply for your inquiry. And in phone process, some time customer support is too much busy in handling other phone call, in this period you have to wait. For removing these types of problem live chat software is best source. With the help of live chat software customer can solve his inquire with in few minutes. In live chat software there is no need for waiting for long time because one operator can handle multiple chat in same period. With the help of live chat software you can provide perfect customer support, with the help of good customer support customer can satisfy easily
Wednesday, 4 November 2009
Live chat software is one of the major services which are assembling on the customer support. The main important function of live chat software is providing support and services to their online customer. This support is sitting for solving their customer inquiry with in few minutes. With the help of live chat software there is no need for waiting long time for getting responses for inquiry. Customer can resolve their problem which is related to the product chat with the customer support. Customer support is always ready for giving proper guidelines to the customer that is related on product. Live chat software is based on cooperation and coordination with the clients and customers that will make mutual relationship between the clients and their working profile. Live chat support service based on full assistance providing the product knowledge and customer point of view and approach. Customer support service handled by best professionals which are expert in this field and they can solve customer inquiry with the professional way.
Wednesday, 28 October 2009
Customer survey is way for knowing the standard your product, while it’s popular in the market or not.With this we can know the market structure of your product.And also we can know that our support operators are able to give proper satisfaction to our customer or not.Customer survey is process to for knowing the better judgment of our product. With the help of customer survey you can know the performance of your customer support and this will also helpful for increasing or decreasing the salary of your operator.Customer survey has a very simple way, when support operators finished his chat than customer will receive one form.In this survey form customer has to fill up the response, whether he is satisfied with the operator responses or not.If he satisfy then he will give you the positive responses if he not then he will give you the negative response.By this the admin person can know the exact status of chat.
Tuesday, 27 October 2009
The customer survey is very important for any businesses which are using live chat application in his website.With the help of customer survey the admin person can know the status of chat operator where he/ she are stand.Does they are able for handing chat or they can give proper satisfaction to their customer.By this you can know while your customer is satisfied with the support operator or not.The most important benefits of this function is you can know the feeling of your customer if he / she satisfy with your operator then definitely he will come back with some other customer,because in any business customer satisfaction is playing a vital role.The other benefit is you can know the status of your product with the help of customer survey.
Wednesday, 21 October 2009
Live chat is greatest way to communicate with your business associates. Phones call are also instant way to communicate with your client and customer but some time due to disturbance of phone lines you can’t connect with your customer and by this some your loss your customer. The second thing email process is too much late because customer has to wait for his response when the support operator will open their email id then he / she will give you the responses.
Some time receiving of lots of junk mail, there is chance to delete some important mail. And you can’t get your response. But in live chat software customer can get hi9s answer of his inquiry immediate within a few seconds. With the help of live chat software one operator can handle multiple chat in a same time. But in phone call operator can handle only one inquire at the time
Some time receiving of lots of junk mail, there is chance to delete some important mail. And you can’t get your response. But in live chat software customer can get hi9s answer of his inquiry immediate within a few seconds. With the help of live chat software one operator can handle multiple chat in a same time. But in phone call operator can handle only one inquire at the time
Tuesday, 20 October 2009
With the help of live chat software you can connect with your customer very easily.With in few seconds you can solve your customer inquiry.
The other important benefit of live chat software is that customer can get responses with in few minutes because email process is too much late.The second important benefit of live chat is you can make your long term relationship with your customer and once in a time customer will satisfy with your service you can get the high range of profit with the help of that customer.
If one customer is satisfy he can give you another customer and chain will start and running continue.With the help of live chat software you can safe more time because it’s consuming less time than email and you have lots of time to think for promoting your business.
The other important benefit of live chat software is that customer can get responses with in few minutes because email process is too much late.The second important benefit of live chat is you can make your long term relationship with your customer and once in a time customer will satisfy with your service you can get the high range of profit with the help of that customer.
If one customer is satisfy he can give you another customer and chain will start and running continue.With the help of live chat software you can safe more time because it’s consuming less time than email and you have lots of time to think for promoting your business.
Tuesday, 13 October 2009
Live chat software is very unique for online business because with the help of live chat software you can make a long run relationship with you customer.
There is no need that buyer and seller have to stay in same country or in a same town. There is no doubt that the number of online marriages have increased by far since people started enjoying live chat. There was some problem while we are doing online dating because it is actually difficult to date some who have no indication regarding its identity or physical appearance.
You can believe easily due to some reason. But in live chat is so real that you even feel the heavy presence of your online partner. With the help of online chatting you can promote your business not in a same town, other country also. With the help of high technology you can use web cam while doing online chatting by this you can see that person who doing chat with you. Because we feel that voice can tell you lie but eyes can’t.They will show you the truth.
There are lots of benefits of live chat application like not only promoting business it’s also source to make a perfect relationship with your customer.
There is no need that buyer and seller have to stay in same country or in a same town. There is no doubt that the number of online marriages have increased by far since people started enjoying live chat. There was some problem while we are doing online dating because it is actually difficult to date some who have no indication regarding its identity or physical appearance.
You can believe easily due to some reason. But in live chat is so real that you even feel the heavy presence of your online partner. With the help of online chatting you can promote your business not in a same town, other country also. With the help of high technology you can use web cam while doing online chatting by this you can see that person who doing chat with you. Because we feel that voice can tell you lie but eyes can’t.They will show you the truth.
There are lots of benefits of live chat application like not only promoting business it’s also source to make a perfect relationship with your customer.
Wednesday, 7 October 2009
Now the days most of the communication in our society is developing into a string of short text messages like SMS through phones, internet. As per our today generation they want to complete their conversation in a shortcut way. Everyone is aware that Live Chat is a service that enables our online customers to engage in real-time text chat with you. With the help of online shopping we can avoid harassment by the sales representative and we can safe our time also. The other most important benefits of live chat application are customer can solve their inquiry on the spot. Customer can much aware the product before purchasing. In emails and phone calls there are some discrepancy in both connection like in emails firstly one person will send their inquiry then he have to wait for some time whenever the receiving person read the mail then he will be send the reply. One person is depending on the second person. And in phone line if support operator is busy in attending another call then you have wait for some time. But in live chat application one operator can handle multiple chat in a same time.
Saturday, 3 October 2009
- With the help of live chat application customer can solve their inquiry any time because most of the business organization provides their support 24 X 7.
- The other important benefits in customer hand, that he can get all information before purchasing the product like prices, feature, advantage, and disadvantage also.
- The other important benefits in customer hand, that he can get all information before purchasing the product like prices, feature, advantage, and disadvantage also.
- In live chat customer can safe their time for going market and search the product and with live chat customer can purchase their product 24 X 7.
- For using live chat application there is no need for installing any software in customer side. He have just click on the online icon and he can start chat with support operator.
Tuesday, 29 September 2009
Live chat application is perfect way to communicate with business contacts without having to go through the irritation of emails and phone calls. Phone call is the easiest way to communicate with other person but in during the phone call you can’t transfer the files and images. Some time during the disturbance of phone lines you can’t contact with your customer properly and for this reason you have loss your customers. And second thing email is easiest way for sending the files and message if they never take long time, and some time due to large amount of junk mail people can erase this mail without reading and important emails can be deleted that time.
By these reason we think that live chat software is the instant way for business associates. With this software you can send your broaches images and your files to your customer during the chat session. In our application Live2Support Inc you can use this feature and send files, broaches and image to your customer and there no chance for any mistake. The other main benefit with our application you can get support on 24 X 7. If you have any type of inquiry regarding our application you can contact to our operator any time.
By these reason we think that live chat software is the instant way for business associates. With this software you can send your broaches images and your files to your customer during the chat session. In our application Live2Support Inc you can use this feature and send files, broaches and image to your customer and there no chance for any mistake. The other main benefit with our application you can get support on 24 X 7. If you have any type of inquiry regarding our application you can contact to our operator any time.
Saturday, 26 September 2009
With the help of live chat software you can provide online help to their customer and provide customer support at the accurate time (when they need help). This process is very easy for customer that he can get the solution of his inquiry at a same time. For using live chat software there is no need for customer any phone line or any email id. He can get solution of his problem without providing any information about himself.
The other important benefit for using live chat application that supporter can safe his money and he can also safe their customer money, because live chat software is cheaper than telephone lines. Suppose you need to purchase a medicine but medical store guy is busy in entertaining other customers he wont be able to spend his time in discussion about the pros & cons of this medicine ultimately you will not buy this medicine from this particular shop but in case of live support one single operator can handle 3-4 customers easily at a time. So it results in gaining one customer for this medical store guy and you will get your 100% satisfaction.
The other important benefit for using live chat application that supporter can safe his money and he can also safe their customer money, because live chat software is cheaper than telephone lines. Suppose you need to purchase a medicine but medical store guy is busy in entertaining other customers he wont be able to spend his time in discussion about the pros & cons of this medicine ultimately you will not buy this medicine from this particular shop but in case of live support one single operator can handle 3-4 customers easily at a time. So it results in gaining one customer for this medical store guy and you will get your 100% satisfaction.
Tuesday, 22 September 2009
This type of communication makes it easier for e commerce websites for doing online business. With the help of online chatting application seller can provide their service & customer satisfaction 24 X 7. And this will also helpful for customer he can get responses in 24 X 7, and solve his / her inquiry by any time. This facility is also available in Live2Support Inc. When traditional holiday or closed then its easier to customer to access any time they want and get the service
In our application customer can get more benefits like call back features, customer service 24 X 7, order support, and much more thing. In our application there is no need for installing any software and not requiring any language like html, java. With in few seconds you can install our software and get more benefits.
Monday, 21 September 2009
- With the help of live chat software you can chat with multiple customers at once, it happens with the click of your mouse. By live chat software you can save your and your customer time also.
- Your customer who used their application are highly interested in chatting, you can ask as much detail as you need to effectively providing other service to them. And you can add your online chatting like to your email and Google ads.
- With the help of Live2Support Inc, there is no need for install any software, with in few seconds you can get your live chat application or chatting icon on your web site. With our application you can use our 15 days trail offer, in this period we never ask you for making any payments.
- The customer who get quick answer and get better result to their problem, this will stay long term and also interest to purchase more products. Because he / she will trust you and your services.
- The most important function which will very essential for attracting your customer like your chat icon, your chat window, your company logo and your web site.
- With the help post-chat survey you can get the feedback from your customer. By this feature you can responses from their customer whether they are satisfied with your service or not.
Thursday, 17 September 2009
Pre-written message is very essential for chat operator. By this feature chat operator can save their most of the time which they are used to type a messages. In this function chat operator have to just click on the message of your choice and message will be automatically copy itself into the chat window. After that just click on the send button and your message will be sent immediately to your customer. There is no need to type same message again and again just use this feature and safe your important time and increase your speed for giving fast response to your customer. for example after the closing the chat session, chat operator are mostly using theses words thanks for visiting our side I hope you are satisfy with our information. These words should use as pre-written message. Chat operators have to just click on message and message will send on the customer within few seconds. And also these messages will helpful because some time chat operators can frustrated by typing same message again and again. This will remove that problem.Wednesday, 9 September 2009
In Live2Support Inc, there is no need for credit card you just used our live chat software for 15 days free trail period. In this period we will never ask you for making any payment. In our live chat software you will discover that competitive pricing doesn’t mean not- competitive performance. But you have just fill the form which is related with your information and your will get our application with in few seconds. In our application there is no need for download any software. Without installing any thing your will get our software.
Thursday, 27 August 2009
With the help of liv2support live chat applications, now it’s possible that customer and chat operator both can send file during the chat session. Now your customers and chat operator not longer have to e-mail the documents as a file attachment. Now it’s easy to attach files during the chat session. Files transfer has been integrated with your chat window; once you have to train your operators after that they can send files and images easily to the customer without having to invoke an external application. By this process chat operator can safe more time. By this feature customer can purchase images from you or product photograph. This process is very easy to use and safe more time as comparison to emailing the documents. Wednesday, 26 August 2009
With the help of typing message alert chat operator and customer both can know the status of chat session is in process or not. By this feature the support operator is alerted when the customer is typing and customer is also alerted when sport operator is typing a response. Both are well known with their activity. With this option chat operator and customer connect with each them properly and they can get status immediately, without waiting for long time. This unbelievable feature tells your customer that a response is forthcoming and is being typed by the support operator. On the other hand, it tells the support operator that the customer is typing a response and has not walked away from the working place. Our live chat program detects keyboard activity and converts this into a handy message.
Tuesday, 25 August 2009
For connection emotionally with customer it’s necessary to use smiles and other emotions during the chat session. If your chat application is using with non- business just like educational counseling, information research or friends chat than emotions can be valuable. Live2support current interface allows both your chat operator and customer to liberally use smiles and other emotion during the chat session. This will be valuable for both sides. Its can add a layer of sentiment and connecting easily both of them. By this application chat operator can become familiar with their customer and customer can easily ask their inquiry and other problem which is related to their product. It’s a very simple way to attract both sides. In live chat application customer satisfaction is most important because if the support operator can satisfy their customer they can give proper service.Saturday, 22 August 2009
With the help of live2support Inc, customers don’t worry when there sport operator is offline and not receiving your chat. With the help of sending offline message, you can send your message to your operator. The offline message image will be appear on the website and your have to click on the offline icon and pop-window will be automatically open and you have fill your name and e-mail address and sending your message to your operator. When your operator will online then he/ she will received your message and as soon as possible he / she will get back to you. By using this feature you can display a telephone number for those customers who may have an urgent issue when need immediate action. This feature is very easy to use and chat operator can get message from their customer when they are offline. By this feature chat operator can’t loose their customer and received their message easily.
Thursday, 20 August 2009
By using this feature your support operator can attract easily to your customer and give perfect satisfaction. By sending the web pages during the chat session chat operator can save customer extra time for browsing. The meaning of sending the web pages during the session time is, your chat operator can send web-page to customer either from your side or from other websites during the chat session. By using this feature you can help your customer for going right direction. By sending the web pages the customer can get right information from right place. and he can see that web page during the chat session and give review on regarding this web pages whether he / she is satisfy with this information or not. Other wise you can send more web-pages according to his / her need. This feature is very useful for live chat application; because once time customer will satisfy he will come back again and again for using your application. This will also helpful for customer operator for giving better service to your customer.Tuesday, 11 August 2009
When your chat operators start using chat application with your site visitor, a pop-up window will appears which shows you the detail of previous chat with the visitor. This chat history will helps your chat operator for currently interaction with your customer. Online access to past history improves the quality of providing customer service, gaining experience and this will also help full for chat operator for becoming familiar with the customer. This will also helpful for your new chat operator for handling your old customer with a proper manner. The most important thing about this application that from this features your chat operator can know about the intention of the customer because some time most of the customer doing chat only for the fun purpose. Our application gives you this facility for applying this feature on your application for quickly review the log and thus provide premium quality of customer care. Thursday, 6 August 2009
In our application (Live2support Inc) there is no need for sign up and log in. Customers have to just click on the icon on your website and chat window will automatically open and the chat will be start within a few seconds. By this feature there is no need for fill any inquiry form for doing chat on regarding product. In our live chat application there is no need for downloading any browser, plug-ins and no need for downloading any software for using chat application. Just click on the icon and start doing chat with customer support or sales department or any other department. This feature is very effect full for your customer. It is very simple and easiest way for your customer to talk with your support operators regarding their inquiry.Monday, 3 August 2009
Now it’s possible with the help of live2support Inc that customer can decide that on which department they want to go like sales department, technical department, and support department. This feature is available on multiple support operators’ login package. For using this feature you have to define the department and allocate the support operator for handling the chat session. And it’s also possible that one operator can handle multiple departments if he / she have a full knowledge of related department like sale person have knowledge of technical department also. In this feature you can get two option on your web site page related to a particular department where you can place thee code, when customer click on live support then he or she will see the list of all department and he can simple click on the particular department, from which he want to talk with them.Friday, 31 July 2009
Now it is very much possible to chat live with your customer and provide them the best customer service that they truly deserved. It very easy to install live support on your website. For enabling live support on your website you need not any technical expertise or web developer. There is no installation or maintenance issue. You do not need to worry about upgrades. Every thing you will get from Live2Support! Live Chat service. What you need to do is just simple five steps that you have to follow.
Sign Up -----Receive Mail -------- Login ------Place Codes--------- Monitor & Chat
For this you need to sign up at live2support.com, fill the sign up form and submit it. After submission you will receive an email from live2support containing you login information and directions of further steps. After successful login live2support control panel will open where you get the option of Get Codes for your website, choose the codes as per your requirement and paste it on your web page, refresh your web page and click on Visitors Monitoring & Chat option in live2support control panel. Your monitoring window will open. Now you can monitor & chat with your website visitor.
Sign Up -----Receive Mail -------- Login ------Place Codes--------- Monitor & Chat
For this you need to sign up at live2support.com, fill the sign up form and submit it. After submission you will receive an email from live2support containing you login information and directions of further steps. After successful login live2support control panel will open where you get the option of Get Codes for your website, choose the codes as per your requirement and paste it on your web page, refresh your web page and click on Visitors Monitoring & Chat option in live2support control panel. Your monitoring window will open. Now you can monitor & chat with your website visitor.
Wednesday, 29 July 2009
Now it’s possible with the help of live2suppot that operator can transfer their customer chat, to one operator to another during the chat session. With the help of this feature you can invite for those operator who is expert on the particular area. It will be look effective to your customer when he see that two operator is handling the chat easily. On during the chat session it will be easy that one operator can share their chat session with another operator. And your customer can easily find that your customer service is very high. If once time customer will get better satisfaction then diffidently he will come back again.Friday, 24 July 2009
Now a days success is not depend on technology which you have, the success is only depend on the way for using your technology. This holds true for live chat. The most important advantage of live chat for delivery the customer service, customer satisfaction and site visitor reach out from a position of knowledge.
Qualified Chat Operator
In the service delivery the quality is more important than quality. your chat operator should have good command of your language and also they are well known about their product and service which you provide. They should be able to respond to chat request in a timely manner with any delay or hold lines. You should dedicate your chat operator for providing better customer satisfaction because if customer will satisfy once time he will come back again.
Right Position of Chat Buttons
Right Position of Chat Buttons
Without frequently viewing and tracing your live chat button on your web site, your customer can’t use your live chat application. No matter how prevailing and successful your chat application. It’s just a wasteful thing if your customers can’t locate your live chat button easily. So the placement of button should be very prominently.
Monday, 20 July 2009
Live2support provide two ways, where you can launch live2support application for providing support to your site visitor. One is web-based interface to supervise and monitor your site traffic and chat with customer without any additional installation or downloading of software application. There is simple way just login in Live2support account and start to monitor your web traffic and chat with your customer from any computer in the world with internet connectivity.
The second way which is very easy and free to use that is user-friendly option which allows you to use Window base application (Win 32). In this application you can minimize your live2support application window and do you other task without noticing its presence of window. Live2support will continue run without enabling your internet connectivity.
The second way which is very easy and free to use that is user-friendly option which allows you to use Window base application (Win 32). In this application you can minimize your live2support application window and do you other task without noticing its presence of window. Live2support will continue run without enabling your internet connectivity.
Tuesday, 7 July 2009
Yes it’s possible that one chat operator can handle multiple chat windows in a same time. The most beneficial feature of online chat application is that, one operator can handle multiple chat windows, at one time. The operator can move one chat window to another just a simple mouse click. By this feature chat operator can promote their business and giving perfect customer satisfaction. Some time this feature is to much complicated, when lot of visitor are coming in a same time and chat with your operator. Because its not a group decision where your chat operator can handle their chat one by one process. For using this feature chat operator should be very much aware about the product feature and their technical parts also.
Thursday, 2 July 2009
This kind of serious tracking information tends to produce a large amount of statistical data that can go an extensive way in appropriately plan your marketing strategy. These essential points will help you:
- which websites you received the major site traffic.
- which search you will received the encouraging result
- social networking features is appearing on your website.
- brief, who also is concerning to your website.
- online advertising is successful for you?
These instructions will help you for knowing practical online market policy and also helpful for promoting your products and services, which is essential for your online business. So follow up this instruction and get benefits.
Tuesday, 30 June 2009
Push URL is the main feature for live chat. By using this feature, chat operator can sent a relevant page or help page which direct to right path to website visitor and online customer. That page can be viewed by your site visitor during the chat session. The outcome from this feature, you are helping your site visitor for viewing their required information at a right place. And you also save their more valuable time. It will also perk up efficiency of your support. Push URL features enables an on-demand submission of targeted web pages to be viewed by your site visitors during a chat session. The substance of the web pages to be forwarded to customers is thus made accessible during the time when the chat interaction is in progress.
The Push URL feature in Live2Support provides a lucid context and a point of reference for both the chat operator and the customer while a session is in action. Whether your chat operators are managing a trouble ticket, monitoring a knowledge base, or offering a help desk solution to your customers, this feature in live chat software can be leveraged to share a common platform to further improve the quality of your customer support which is a immense way to boost your customer base.
The Push URL feature in Live2Support provides a lucid context and a point of reference for both the chat operator and the customer while a session is in action. Whether your chat operators are managing a trouble ticket, monitoring a knowledge base, or offering a help desk solution to your customers, this feature in live chat software can be leveraged to share a common platform to further improve the quality of your customer support which is a immense way to boost your customer base.
Monday, 22 June 2009
In a current study and industry research study of the Efficacy of Live Chat as a Website Communication Tool, the researchers found that those companies which set up live chat on their websites tend to report a higher level of sales and increased market share. The study surveyed 250 consumers and found that almost 60% of online shoppers who have used live chat at least once typically go looking for websites which provide live chat service so that they may shop on those websites. The study also demonstrated an irrefutable connection between live chat and brand loyalty. The study arrived at five very interesting conclusions which would most certainly interest website owners, online marketers and e-entrepreneurs such as you. Here are the conclusions: - Live chat is without doubt influential during the sales cycle. Throughout the study, online shoppers indicated that live chat positively impacts their likelihood to buy products and services as they surf the Internet looking for things to purchase. As many as 58% of the entire sample said that if a website offered live chat, that fact alone would positively influence their decision to make a purchase on that website. Chat is the most preferred communication method when a visitor is having trouble finding an item or experiencing an error during checkout, the study has concluded.
- Internet companies that fail to provide popular live chat services such as Live2Support are missing out on new business. Those shoppers who shop more frequently online and those that spend more money-- measured either by the average amount they spend when shopping, or the greatest amount they have ever spent in a single purchase-- are more likely to choose live chat during sales interactions. Moreover, these shoppers rank the positive influence of live chat much higher than other groups.
- Live chat has a loyalty effect, specifically with those customers who spend a considerable amount of money online. The survey shows that customers who have had experience with live chat are more likely to return to, and make repeat purchases from websites that provide live chat service. In general, chat customers tend to select the live chat over other methods during the sales cycle. More than 50% of those consumers surveyed cited that they are more likely to trust a website that offers live chat. They in fact prefer to shop at sites that offer the option of live chat.
- Online retailers with live chat can improve results by following a few consumer-driven best practices. The study discovered several ways in which retailers can optimize their live chat software implementation.
- The most interesting conclusion of the survey is that live chat may be even more critical and relevant to service companies than it is to online companies or e-commerce portals. Many website features which shoppers indicated would influence their decision to buy are not relevant to service-only companies, such as product images or product catalogue searching.
Friday, 19 June 2009
Now it is very much possible to chat live with your customer and provide them the best customer service that they truly deserved. It very easy to install live support on your website. For enabling live support on your website you need not any technical expertise or web developer. There is no installation or maintenance issue. You do not need to worry about upgrades. Every thing you will get from Live2Support! Live Chat service. What you need to do is just simple five steps that you have to follow.
Sign Up ==>> Mail ==>> Login ==>> Place Codes ==>> Monitor & Chat
For this you need to sign up at live2support.com, fill the sign up form and submit it. After submission you will receive an email from live2support containing you login information and directions of further steps. After successful login live2support control panel will open where you get the option of Get Codes for your website, choose the codes as per your requirement and paste it on your web page, refresh your web page and click on Visitors Monitoring & Chat option in live2support control panel. Your monitoring window will open. Now you can monitor & chat with your website visitor.
Wednesday, 17 June 2009
- Chat operator should use ‘Please’ and ‘Thank for showing extremely politeness to their customer.
- For adding the personal touch you should use ‘you’ ‘your’ ‘their’ ‘they’ and ‘under’ as well as other personal pronouns in the canned message.
- For better performance support operators should chat with informal communication tone since your chat conversations rarely involve academic discussions.
- Clarity is the order of the day. Be clear, write, “service available Monday through Friday” and not “service available on all days except weekends.”
- The most important thing which is very important for chat operator, please write complete sentence and they should check their spelling, grammar and punctuation errors in chat session. Because in chat window there is no option is available for checking all these things. Before sending any message to their visitor please read carefully.
- Leave place for the user’s name in the message. This would force chat operators to use names not just a ‘you’ or nothing at all. In order to implement this level of personalization, request site visitors to provide their names in the pre-chat form.
- Chat operator should not use slang in any form. Its not look like a professional.
- Don’t composed upper case content in your canned message. Because it reduce readability and visitor will feel that your chat operator are impolite.
- Customer services are serious business and should take it seriously, so chat operator should not use jokes in chat session.
- Update and revise your canned message on a regular basic for update your site polices.
Friday, 12 June 2009
An experienced help desk is necessary for handling customer issued because it is part of customer service solution. Help desk software is very effective for completing the customer service support on your web site. Help desk helps by organizing examine inquiries, prioritizing them and recording problem resolution modalities in real time. Help desk software monitors customer enquiry emails by conveying a unique tag number to each email. Your online customers provide information about a specific problem, the details of which are stored in the tag. The tag is closed with the solution provided by the first level technician and is filed away for future reference for other technicians. In case the problem is complex, the tag is only updated with the steps taken by the first technician. Help desk is a very simple way for getting the solution of any kind of problem. With help of help desk software you can provide better service to your customer and increase the customer satisfaction. That will helpful for promoting your online business. 
1 Learn about a few Internet myths and try to unlearn them
2 Use Flash animation only when extremely necessary
3 Improve site navigation with the reduced use of frames
4 Learn how to deliver true blue customer service on your web site
5 Site maps really help in more than one way
6 Site search and the free Google API
Recognized and an experienced entrepreneur, you have probably realized that the Internet is supreme forum for huge profit potential. You have carved out your Internet presence by setting up your own Internet business. But then there is a down side to this scenario. You aren’t doing as well as you think you should.
Friday, 5 June 2009
By using some standpoints you can make symbiotic relationship between your customer service and live chat. You have to just apply live chat solution on your web site with trained chat operators and you will get the cost effective way of representation customer service and technical support on you web site. A chat operator can handle multiple live chat session at the same time. At times when customer interaction is at its peak, your support operator can open several chat windows at a time and respond to customer inquiries. How many chat windows an operator can handle at a time depends entirely on his or her capability and experience. As long as your chat operator understands your alcove and has a good knowledge of your customer service procedures along with reasonably good English writing skills, his or her ethnic origin really makes little difference. Live chat-based interaction calls for the use of informal conversational English where clarity and brevity are of paramount importance. Regional accents and linguistic nuances are of little consequence in this model of customer communication. With the help of live chat a two communication is possible now a days. Your customers expect to be able to talk to you. Live chat fills this void in a manner that is not only intuitive but also beneficial to both you and your customer community.
Thursday, 4 June 2009
Now a day the most unique feature which is provides by the internet is two way communications. If we are moved back we can see that time internet was just one-way channel for getting information. In today’s you can not only find the information on the net but also, you can give your comment and also you can motivate it. And one of the most important thing which is providing by internet you can give point on that information. Social networking also gives opportunities to talk to another person for friendship, life long relationships, and business promotions. For business purpose the internet provides a better platform for promoting. Social networking sites allow you to make your company’s profile on the site complete with better video, pictures and attractive textual content. This will also allows your company to cash in on the phenomenal visitor traffic these web sites experience every day. Many people visit these sites simply “look around” and browse web pages. Now it is easy to locate industry in a specific category because of high quality of search functionality these social networking sites possess.Monday, 1 June 2009
Using web tracking reports that shows to you how many visitors come to your website and hit counts to understand which page of your web site is most famous and which page have slight traffic. By using these features you can understand in which page you have to more modify for increasing such traffic. And also you can optimize your content so more customer can visit your site. Our live support chat solution provides real-time tracking of your advertising campaigns including PPC campaigns such as Google AdWords. This is achieved through the chat application's visitor monitoring window. Live2Support builds highly accurate and reliable Hits Log reports for your web marketing campaigns. Pay-per-click tracking analysis also enables you to view top referring web sites, top referring URLs and, and all forms of more specific feedback that will help you measure how in tune your content is with what your visitors are looking for.Tuesday, 26 May 2009
Now Live Support is very much available on your website to help instantly your website visitor. Your site visitors can click on the "Live Support" icon on any of the web pages on your website where the icon appears. You can be online and simultaneously send a chat invitation to a site visitor. Your site visitors can chat with you instantly through the chat window shown below.
Comprehensible System and on the Spot Live Chat
It is not obligatory for you to download any software to use our live chat application. However, you have the option to download the application from us. No browser plug-ins is essential to use our live chat solution since the application uses your existing browser's configuration.
Requesting contact information from site visitors such as their names and e-mail addresses is purely optional. This feature too can be customized. You can request contact information from your site visitors only when you need to do so.
Requesting contact information from site visitors such as their names and e-mail addresses is purely optional. This feature too can be customized. You can request contact information from your site visitors only when you need to do so.
Customized Message Windows When Live Chat Is Offline
During those rare instances when live chat operator assistance is not available, you can leave a courteous message for your site visitors asking them to leave a message for you, call your phone number, or return to your website during your hours of operation. These messages can be customized and we have a number of tremendous templates for you to choose from. Here is the offline message window your site visitors will view on your website when you are offline.
Friday, 22 May 2009
Canned responses are very effective feature for live chat. By this feature you are repeatedly sending the same set of messages to your site visitors in response to their queries or if you happen to be using a standard welcome message, you can easily program these standard text messages into a handy drop-down box. You can then click on the message of your choice which will automatically copy itself into the chat window. Simply click to send this message. There is no need to type the same message over and over again. As an added feature, you can further customize this canned message by adding your visitor’s name, for instance, if you happen to know it. This attribute of our live chat software is ideal for routine responses.
Saturday, 16 May 2009
Chat Transcript of live chat software application is the process of viewing all the chat transcripts between your support operators & website visitors. By the help of storage of chat transcript we can store all the chat transcripts per executive or all. And any time admin can see the all the transcript. This feature is also helpful for new operator for learning.
To View Chat Transcript:
First you need to login into your Control Panel, click on Operators’ Chat Transcript under Hits Log and Reporting. Then select the operator from the drop down list, there you will see the listing of the transcripts for the selected executive with the Operator's name, IP address, the date and the time, the chat was initiated.
To View Chat Transcript:
First you need to login into your Control Panel, click on Operators’ Chat Transcript under Hits Log and Reporting. Then select the operator from the drop down list, there you will see the listing of the transcripts for the selected executive with the Operator's name, IP address, the date and the time, the chat was initiated.
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