Live2Support has launched its new product “Interoffice Messenger & Organizer” known as “IMO” which is a replacement of inter com. At Live2Support, “Our aim is to reduce telephonic Conversation”. Our Live Chat Software is tool for customer support, which is a powerful tool for instant customer support and continuously reducing phone support from website. Now the aim of IMO is to reduce telephone calls within organizations. Instead of instant messaging IMO has various features like One to One messaging, Group messaging, Sticky Management, Reminders, and many more. Hers is a small description of IMO features.
- One to One Conversation – enables real-time direct text-based communication between two or more people using Live2Support Messenger in your office or in your group.
- One to many Conversations – This feature gives you a privilege of initiating a group chat with more than one person. The recipients get the same message and when reply the initiator will see the reply on different windows. The recipients will only be able to see the reply from the initiator as the initiator will start the conversation on one to one bases.
- Task Management (Diary) – This feature has made the task management much easier. Now you will be able to maintain your to do list in a much easier way along with time base alerts.
- Reminder- remembering important days and dates are made easy for the person using messenger as it provides you an inbuilt feature for reminder.
- Sticky – you need not see around your desk for a paper sticky that you stick as you can put a sticky on your desktop and arrange it as and when you need it. Apart from using the sticky for yourself you can also send a sticky as a quick message to your colleagues. This feature helps to send a sticky to your colleague for immediate attention and also can fix a timer so that it reaches the recipient at the required/ planned hour.
Features at a Glance
Although we have recently added a new and comprehensive help document about IMO to our bouquet of support docs, which you can download from our Help Center, a quick recap just might prove beneficial given the fact that IMO is gradually emerging as one of our most popular value additions and is ready for immediate deployment by you. IMO's attractions include the ability to:
- Engage in one-on-one live chat between live chat operators and supervisors.
- Engage in one-on-many live chat, which we can refer to as chat broadcast for the sake of convenience.
- Set up live chat within the company (intra-company chat) where many live chat operators can chat concurrently with one another much like a live chat room.
- Transmit a sticky message to another live chat agent either immediately or on a preset schedule.
- Transmit a sticky message to one self to be placed on the desktop to be used as reminders etc.
- Use the sticky-calendar interface to schedule events and tasks and be reminded about them.
- Customize the look-and-feel of your sticky messages using colors, shades, typefaces and fonts.
- Arrange for priority transmission of sticky messages through the highlighting feature.
- Generate chat transcripts of all internal live chat communication much like traditional live chat.
- Conduct internal chat with a colleague and external chat with an online customer simultaneously without interspersing the two channels.
